1.1 These Terms and Conditions (“Terms and Conditions”) apply when a customer (“you”) places an order on the “www.prunico.com” page and one of its associated pages (“website”). Agreements are made between you and Prunico Ltd, 21B Moskovska street, floor 3, 1000 Sofia, Bulgaria, organisation number 205318208 (“Prunico”). Other information about Prunico and its contact details can be found on the website. The conditions apply to consumers who order via our website.
1.2 Prunico does not accept credit purchases to persons under the age of 18. In order to order on the website, you must be 18 years of age or older. Prunico reserves the right to refuse or modify these orders in individual cases (e.g. if you have provided incorrect personal information and/or if we have any comments about a payment or debt).
1.3 Prunico is not liable if a product is sold out, or in case of image or printing errors on the website, such as errors in the technical specification, product description or incorrect prices and price adjustments (such as changes in suppliers’ prices or currency fluctuations) or incorrect information as to whether a product is in stock. Prunico has the right to correct errors and to change or update the information at any time. If an incorrect price is charged for a product you have ordered, Prunico will notify you and wait to process the order until you have approved the corrected price. All images on the website are for illustration purposes only and do not guarantee the exact appearance of the product. Prunico is not responsible for information on the website provided by a third party.
1.4 The website and all its contents are the property of Prunico or its licensors. Under intellectual property rights and trade laws, the information is protected. Product names, brand names, trade names, images, design, layout and information about services, products and other content may not be copied or used without Prunico’s written consent.
2. Orders and agreements
2.2 A purchase agreement will only be concluded once Prunico has received your order and you have received a confirmation from Prunico by e-mail. On behalf of Prunico, we recommend that you keep this order confirmation in a safe place in case you wish to contact our customer service. You can withdraw the order until it has been confirmed by Prunico. In the event that the order is revoked, Prunico will reimburse all payments made by you or by your payment or credit card company.
3. Customer Information
4. Payments, costs and prices
4.1 For orders placed through our website “www.prunico.com”, the prices mentioned on the website apply. The prices are stated in euros (€) and include VAT. The prices stated are exclusive of payment and shipping costs, which are stated separately.
4.2 On our website is described in which ways you can pay. Prunico only offers the possibility to pay the order in advance. Prunico has the right to not always offer all payment methods. Prunico also has the right to change the chosen payment method if, for whatever reason, it does not work at the time you make a purchase. The website states when there are any restrictions on the payment options.
5. Offers and promotions
5.1 Prunico may, at any time, offer promotions on the website that may have more favourable terms than those set out in these Terms and Conditions, for example with regard to the payment or withdrawal period. These more favourable conditions apply for the duration of the offer and only apply to the specific products and goods mentioned in Prunico’s promotional campaign. Prunico reserves the right to withdraw such promotions at any time. Upon termination or revocation of a promotion or offer, these terms and conditions shall apply without any modification of the terms and conditions.
6. Information on the consumer’s right of withdrawal
6.1 Right of withdrawal
You have the right to revoke the agreement within a period of 14 days without giving reasons. The withdrawal period shall expire 14 days after the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last item of goods.
In order to exercise the right of withdrawal, you must inform us (Prunico Ltd, 21B Moskovska street, floor 3, 1000 Sofia, Bulgaria, firstname.lastname@example.org) of your decision to withdraw from the contract by means of an unequivocal statement via e-mail. In order to comply with the revocation deadline, it is sufficient for you to send us your notice concerning your exercise of the right of revocation by e-mail or our complaint form before the revocation deadline has expired.
6.2 Consequences of the revocation
If you revoke the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) immediately and in any event no later than 14 days after we have been informed of your decision to revoke the contract. We will reimburse you by the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any costs for such reimbursement.
We may wait for a refund until we have received the goods back, or you have proved that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any event no later than 14 days from the day on which you have notified us of your decision to withdraw from the contract. You will be on time if you return the goods before the period of 14 days has expired. You will bear the direct costs of returning the goods. The costs are estimated at a maximum of about €10. You will only be liable for any reduction in the value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
6.3 Exception to the right of withdrawal
A right of revocation does not exist in the case of contracts for the delivery of goods which are not ready-made and the production of which depends on a personal choice or determination of the user or which are unambiguously tailored to the personal wishes of the user.
7. Exchange & returns
7. 1 Exchange
Every article you order from Prunico will be printed especially for you. We cannot simply return and resell exchanged products. Nevertheless, we want you to be completely satisfied with your order. Exchange your product within 14 days from the order date if you do not like the item or if for any reason the item does not meet your expectations.
As a print-on-demand provider, we offer you the following return options: exchange for new goods or exchange it for a voucher for your next order (to be spent within 90 days after receip). Reimbursement of the purchase price is not possible. The buyer shall bear the return costs. Unsolicited returns cannot be processed.
Returns can only be requested via our complaint form. The product you wish to return must be returned undamaged and in its original packaging. You will receive a confirmation email containing the address to which you are sending the product.
8. Receipt of the shipment
It is absolutely necessary to check the number of packages delivered and the condition of the packages on receipt in the presence of the driver. Remarks should be noted before signing. The responsibility of the carrier as well as that of Prunico ceases to apply without notification.
Our goods are packed with care, but unfortunately something can go wrong along the way. We are happy to solve that for you. Also help us to avoid a discussion with the carrier and use your reporting right. Today their drivers all have a PDA (digital unit with real-time registration of signatures and remarks) and as a recipient you have the right to make notes on the screen, even if the driver would claim not to. Only a written notification upon receipt gives us the opportunity to claim the costs from the transporter.