Exchanges and returns

Guaranteed happy customers

Satisfaction guarantee

Every article you order from Prunico will be printed especially for you. We can’t simply return exchanged products and sell them again. Nevertheless, we want you to be completely satisfied with your order.

Exchange within 14 days

Exchange your product within 14 days from the delivery date if you do not like the item or if for any reason the item does not meet your expectations. As a print-on-demand provider, we offer you the following return options:

  • exchange for new goods
  • exchange it for a voucher for your next order (to be spent within 90 days after receipt)

Reimbursement of the purchase price is not possible.


The buyer shall bear the return costs. Unsolicited returns cannot be processed.

Our satisfaction guarantee exists in addition to your statutory rights, including right of withdrawal and warranty claims. You will also find all information about this in our Terms and Conditions.