If you have a complaint,

Although we do everything we can to provide you with the best possible service, it can happen that you are not satisfied.

In the unlikely event that we are unable to meet your expectations, we will make every effort to deal with your complaint to your satisfaction. Please fill in the form below. Take clear pictures of the damaged product and add them via the link ‘choose files’.

Once you have informed us, you will receive a response from us within 24 hours.

Help page of Prunico

Most frequent questions and answers​.